Complaints Procedure

Unfortunately, if you are dissatisfied with the service provided and wish to raise a concern, please submit your grievance in writing to the following address:

4 Lords Hill, Coleford, Gloucestershire, GL16 8BD

We will thoroughly investigate your complaint and respond within 7 working days.

If you are not satisfied with the outcome, your complaint will be reviewed by our Company Director, Matthew Hatton, and a final written response will be provided within 7 working days.

Should you remain dissatisfied, you have the option to refer the matter to the Property Ombudsman at the following address: Milford House, 43-45 Milford Street, Salisbury, Wiltshire SP1 2BP.